Avaya awarded in three categories in the fifth Conarec Awards, an event held on September 4 and 5 in São Paulo, Brazil. The company was the winner in the IP Telephony Platform, Technology Partner and Automated Call Distribution categories.
With the technical coordination of the Inteligência Padrão Center (CIP), the Conarec Award brought a different evaluation approach this year. Technology providers were evaluated unilaterally, by the contracting companies and by the contact center.
Companies were evaluated by the main contact centers and largest contractors in the country according to eight criteria: user experience (UX); cost-benefit; integration with other systems; general satisfaction; quality of attention/multichannel support; possibility to continue/recommend with the provider; performance and automatic service (Bots).
“This award is a important recognition for us, especially with the backing of the companies that hire our services and their respective contact centers. Being a winner in three different categories, in which we competed with great players in the market, once again demonstrates Avaya’s commitment to offer high-quality technology to provide the best experience for our customers as well as their customers,” said Marcio Rodrigues, Director of Avaya Brazil.
“In an increasingly competitive world where the customer experience is one of the most important drivers of the success, it is very exciting to receive this recognition from those well-versed in the market and are aware of the real impact suppliers of technological solutions like Avaya can have on their clients, “said Galib Karim, Vice President of Avaya for the Americas International region.
This is the fourth year in which Avaya’s leadership in IP Telephony is recognized in the Conarec Awards and the second year in which the company has been recognized as Technological Partner of the Year.